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ISO 20000:2011 (Rs.5000/-)

What is ISO 20000-1: 2011?

ISO 20000-1 is the international standard for quality management focusing exclusively on IT service management. ISO 20000-1: 2011 (latest version of ISO 20000-1) provides a set of standardized requirements for an IT service management system (SMS). Given the critical importance of IT for organizations, it is important that you’re internal and external IT services align with the needs of your business and your customers.

ISO 20000-1 IT service management certification ensures that your day-to-day service is delivered in a way that generates customer satisfaction through improved service and prospects. ISO 20000-1 helps organizations ensure the efficient operation and delivery of IT services, continuously improving processes and guiding their customers.

Benefits of ISO 20000-1

By obtaining ISO 20000-1 IT Services Certification, your organization will be able to achieve many benefits, such as:
» Reduce incidents and improve incident management
» Improve company image and credibility
» Adopt an integrated process for provision of IT services
» Response time and IT outage reduced
» Better cost management for financial savings
» Culture of continuous improvement
» Better understanding of company roles and objectives
» Ensure knowledge of law and compliance
» Protect the company, assets, shareholders and directors
» Increase internal and / or external customer satisfaction
» Gives you a competitive advantage
» Improved customer satisfaction that improves customer retention
» Consistency in providing your service or product
» Provides insurance to stakeholders and customers for managing IT services.
» It provides a process for the operation of information technology.
» It provides a world-class platform for the company to run IT services.
» Helps align and integrate IT services with overall business strategy.
» Enhancing overall organizational effectiveness and operational performance.
» Market differentiation due to positive impact on company reputation.
» Enhances the supplier status of your organization.
» Reduces internal and external risks to continuity of service.
» Causes your organization to comply with legal, regulatory and regulatory requirements: compliance with ISO 20000 certification

Accreditation ISO 20000-1: 2011

The GG certification is accredited by Euro UK Accreditation Licensing Services to audit and issue ISO 20000-1 certifications.

Which industries are implementing ISO 20000-1: 2011?

Many organizations are growing to implement IT Service Management System (ITSMS) based on ISO 20000-1. By complying with this IT standard, companies are able to freely demonstrate to their customers that they meet (or exceed) industry best practices, ensuring that your day-to-day services are provided. To generate customer satisfaction leading to service improvement and continuous improvement.

The IT service management standard lasts for three years and is subject to mandatory audits to ensure your compliance. At the end of three years, you will be asked to conduct a reevaluation audit to achieve the standard for an additional three years.

Training ISO 20000-1: 2011

GG Certification can provide internal training to your employees through the process of implementing and auditing your system in-house, according to ISO 20000-1. Contact our team today to learn more about our training courses Contact our team to receive free, no obligation quotes from our professional development team.